Smart inContact

Safely approve online banking transactions on the banking app, verify devices that log in to your profile, and use secure messaging to report fraudulent transactions 24/7.

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Stay secure and in control

Approve

Smart inContact uses secure messaging via the banking app, for you to manage and approve certain transactions when banking online.

Verify

When an attempt is made to log in to your online banking profile via an unverified device, you'll receive a notification to approve or verify it. Suspect unauthorised activity? Connect to the fraud helpline immediately.

Secure messaging

Smart inContact on the banking app can be set from R0.01, giving you full control of money going in and out of your account. Report fraud for any suspicious swipes, withdrawals, payments, transfers and more.

Approve and interact

We've changed the way you approve transactions that require authorisation while banking online. Instead of receiving your OTP via SMS, Smart inContact uses interactive messaging via the banking app, so that you can approve these transactions securely and are not vulnerable against fraudsters attempting to perform a SIM swap on your number.

FAQs

Secure + interactive

Be notified of all account activity and report fraud immediately.

Approve transactions and verify devices

When an attempt is made to log in to your online banking profile via an unverified computer or mobile device, you will receive a Smart inContact notification asking you to approve/verify the device. If you suspect fraud or unauthorised activity on your account, you can report fraud immediately via the app.

Secure messaging details

Secure messaging

You will be notified via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately. Have more control of money going in and out of your account by personalising your Smart inContact settings. Your Smart inContact alert amount can be set from R0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account). This is just another safety measure to ensure your online banking stays secure.

Report fraud immediately

Smart inContact provides you with the means to easily and quickly report fraud via the app for any suspicious swipes, withdrawals, debit orders, payments, transfers and more.

Download the FNB App to get started.

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